Sapphire Independent Housing’s mission is ‘To improve lives and value people’. We aim to achieve this through providing quality accommodation and services that support residents to achieve their ambitions and reach their full potential.

Performance is closely monitored, using clear and quantifiable priorities and targets, to ensure the service we provide meet the aims of the Association. The performance information below is for the previous two quarters.


Performance Indicator Target Quarter 3 (2016/17) Quarter 4 (2016/17)
Current rent arrears 2.5% 0.5% 0.8%
Void rent loss 4.5% 5.0% 5.1%
Responsive repairs completed on time 97% 99.78% 100%
Properties with a valid gas certificate 100% 100% 100%
Satisfaction with the way the repairs service is delivered 85% 100% 100%
Overall Satisfaction with service 88% 91% 91%