Accreditation and awards
At Sapphire we seek to continuously improve services for our residents and stakeholders. One of the many ways we seek to improve, is through accreditation via independent bodies. External accreditation helps us focus on areas requiring improvement whilst also helping us to recognise and celebrate our strengths as an Association. External accreditations support our people to achieve two of our core values of accountability and ownership, which helps us to maintain the excellent services we continuously strive to achieve.
Customer Service Excellence (CSE)
We achieved Customer Service Excellence (CSE) accreditation in January 2017. The assessor highlighted many areas of good practice, citing our real time information and profiling of residents, our wide ranging partnerships and collaborations and our resident satisfaction levels as areas of compliance plus.
Sapphire regards excellent customer service as essential to ensure we deliver our mission and stay focused on our values as an Association. CSE accreditation has helped us to drive continuous improvement and develop our people to acquire new skills focusing on customer service and engagement. The accreditation demonstrates Sapphire competence as a housing provider and enables us to celebrate our successes.
Investors In People Gold
Sapphire recognises that our people are our most valuable resource. We actively encourage an environment where our people feel valued and listened to. We have a strong focus on health and well-being as we want our people to be happy and positive in their everyday working environment. The IIP accreditation has helped us to focus on new and exciting ways to communicate and innovate with our people. One of our key business objectives is to continue to be an employer of choice and IIP supports us in achieving this.
Disability Confident Committed
Sapphire’s overall mission to improve lives and value people is more than just a statement. It overrides everything we do and helps us to focus on why and how we do things. We are committed to promoting a fair and accessible working environment for all our people. We appreciate there is a diverse network of professional talent, knowledge and experience available to us and we want to ensure our recruitment and retention process is inclusive and accessible. Being Disability Confident Committed is helping us to focus on how we can be become a Disability confident employer and stay true to of our core values of respect and integrity.
Sapphire are proud sponsors of an Elephant Pump in Africa
At Sapphire we are aware that keeping our staff members hydrated will aid them to perform at their very best throughout the work day.
As a result, we decided to invest in six mains fed water cooolers from AquAid. Our unique relationship with AquAid has also given our company the opportunity to help those less fortunate than ourselves, because with each purchase an automatic donation is made to the Africa Trust. These funds are used to build ‘Elephant Pumps’ - a modified version of an age old Chinese rope pulley system. One such pump is currently being installed in Africa on our behalf and it will be a much needed source of clean and fresh drinking water for many.
To date AquAid has built over 8,000 such Elephant Pumps across parts of Zimbabwe, Malawi and Liberia; and have donated in excess of £13 million to charity
Make a Stand pledge
Sapphire has signed a pledge, developed by the Chartered Institute of Housing (CIH) in partnership with Domestic Abuse Housing Alliance (DAHA) and Women’s Aid, committing to taking action to support people experiencing domestic abuse.
This pledge reinforces Sapphire's values of respect and integrity, by offering additonal assistance with providing support for our residents and staff experiencing domestic abuse, as well as helping us to achieve our business objectives of investment in our residents and continuing to be an employee of choice. By signing up to the Make A Stand pledge we are committing to taking the action in four significant areas by September 2019.