Draft Vexatious policy consultation

Sapphire Independent Housing are continuously looking at ways we can improve the service we provide to residents. With this in mind, we have produced a draft Vexatious Policy and Procedure to help facilitate the way we manage our complaints process and we would like your views on the policy we are proposing.

We have sent a copy of draft policy to a number of residents, from across the association, asking for their views and feedback. If you have received this draft policy and survey (by either text, email or post) please do take a few minutes to provide your views. Please note all residents, who have received a feedback request, were selected at random.

If you did not receive a survey but would like to provide your views, we have recently created a resident consultation space within the Residents’ Section of our website where you will find a copy of the draft policy and a link to the survey for you to submit your feedback.

The deadline for all survey returns is Friday 28th July 2017.

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