Latest resident consultation updates

Thank you to all our residents for your continued support. Here's a quick update on everyrthing we have been consulting with you about over the last month.

Focus Groups

Thank you to everyone who attended our recent customer journey mapping focus groups, which helps us to achieve our Customer Service Excellence (CSE) accreditation.

We held a session with our St Louise and Hertfordshire residents about their experiences paying their rent, as well as sessions with our Bethany House and Conway House residents in regards to the referral process and first day in service. We also held a focus group with our St Eugene residents asking them about their customer service experience when reporting a repair. We received some great feedback from everyone who attended and will be looking into how we can incorporate various areas of this feedback into our services. We really appreciate your feedback as it helps us to continue to improve services to deliver excellent customer service.

If you would like give your views on your customer journey experience for any of the above areas of our service please go to our resident consultation area, where you will be able to view the journey maps and provide your feedback.

Repairs and maintenance policy feedback

Thank you to our resident repairs and maintenance panel who provided some great input and feedback on our recent Repairs and maintenance policy review. This policy review has now been approved and is available on our Key polices page. As part of this review the timescales for routine repairs has been changed.

Current activities:

LGBT policy reveiw

Sapphire is committed to the promotion of diversity and inclusion in all areas of our work. With this in mind we are currently reviewing our LGBT policy. If you would like to provide your feedback on this policy please read the full LGBT policy and give your views via our resident consultation area.

Upcoming activities

We will be seeking your views on changes to our current safeguarding policy over the coming the weeks. Find out more on our resident consultation page.

Find out more about our resident reading group and other ways to get involved and view our Resident Involvment Strategy.

If you would like get involved please contact residentinvolvement@sih.org

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