Sapphire Residents' Charter

At Sapphire we want to ensure we provide the best possible service to all our residents and service users. We have therefore developed a Residents’ Charter demonstrating what residents and service users can expect of our staff and services.

Sapphire's Residents’ Charter, along with our Service Standards, are our service promises to you.

Thanks to everyone who gave their thoughts and feedback on Sapphire's Residents' Charter . We want everyone to have the best possible experience as a Sapphire resident and service user and as a Sapphire resident and user of our service, there are certain things that you can expect. This charter helps us to demonstrate how we plan to continue delivering great services that support our core values of respect, integrity, accountability and ownership.

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