Service Improvements

We improve our services by listening to feedback from our customers about things you think could be done better. This helps us to understand what is working and what isn’t. It helps us identify any existing or potential issues with our processes and procedures and highlights opportunities for development.

Here are some of the actions that we have taken in response to recent feedback from you:

At Bethany House

You said:

‘Some of your posters are small and are too hard to read.’

We have…

Increased the poster size as well as the lettering to help residents read the information better.

You said:

We need more help/advice around our move on options in Islington and potentially sourcing council properties in the area’

We have…

Sourced information about council housing in Islington and produced an poster provided all the information – all posters have been clearly displayed throughout the service.

We are organising a Question and Answer (Q&A) session with a representative from Islington Council. This session will be advertised to all residents once a date has been arranged.

We are creating a move on pamphlet, providing as many move on options as possible. This will be distributed to all Bethany House residents and will also be available on Residents’ Section.

At St Louise:

You said:

Why do you hold the residents meetings during the day when most of us are at work or college?”

We have…

Asked for further feedback on what time the majority of residents would like the residents’ meetings to be held. Most residents asked for the start time be moved from 2.30pm to the early evening.

All residents’ meetings will now be held at 5.00pm in the communal lounge. Please check your communal noticeboards for the date of your next meeting.

Feedback, on any area of our services, can be provided via our online resident satisfaction surveys, located in the residents section.

You can also provide your feedback via our online compliments and complaints form and by contacting us at

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