Useful contacts and agencies

Age UK

Support and campaign group representing older people.

Contact: 0800 055 6112. Freephone 8am - 7pm 365 days a year.

Alcoholics Anonymous

Support service for people with drink problems.

Contact: Call the national helpline for free on 0800 9177 650

Broken Rainbow UK

Broken Rainbow LGBT Domestic Violence (UK) is a a registered charity whose objective is to relieve the distress and suffering caused to lesbians, gay men, bisexual and transgender people by domestic violence and abuse.

Contact: The national LGBT DV helpline on 0300 999 5428


If you're a man experiencing distressing thoughts and feelings, the Campaign Against Living Miserably (CALM) is there to support you. They're open from 5pm–midnight, 365 days a year.

Contact: 0800 58 58 58

There is also a webchat service if you're not comfortable talking on the phone.

Citizens Advice Bureau

A registered charity giving free, independent and impartial legal advice from more than 3,500 locations.

National phone service

Contact: Adviceline - 03444 111 444

Calls to this service cost the same as calling 01 and 02 numbers.

Department for Work and Pensions

The government department responsible for work and pensions.

Electrical Safety First

Electrical Safety First are a charity and technical authority on electrical safety that campaigns on behalf of consumers and electrical trade professionals to improve safety regulation and ensure safety messages are appropriate, up to date and well communicated.

Contact: Contact their helpline by emailing

Good Thinking

An NHS approved wesbite that helps you find tools and resources to help yourself and others to feel better. It covers topics such as anxiety, sleep depreviation, stress to generally feel sad and low.


Herts Young Homeless (hyh)

hyh is an independent charity that has been supporting vulnerable people in Hertfordshire for over 15 years.


16 - 17 years: Freephone 03003 230130 or visit homeless hub

18 - 24 years: Freephone 08000 355 775

For all other enquiries -03333 202 384 (local rate)


If you would like to improve your English, maths, reading and writing skills then this could be the FREE online learning resource for you.

London Irish Centre

The London Irish Cenre offers help and advice to Irish incomers. Most of its work revolves around welfare, arts and culture as well as offering venue hire.

Contact: 020 7916 2222

ManKind Initiative

This is a confidential helpline for male victims of domestic abuse and violence.

Contact: 01823 334244


The mental health charity.

Contact: 020 8519 2122

Money Advice Service

Free, unbiased and independent advice on debt and borrowing, budgeting and managing money, benefits, savings and investment, work, pensions and retirement.

Contact: 0800 138 7777

National Debt Line

A help line giving free and confidential advice to those with serious money worries.

Contact: Call for free debt advice on 0808 808 4000

National Centre for Domestic Violence (NCDV)

The National Centre for Domestic Violence helps survivors of domestic violence and abuse obtain protection against an abuser, as well as offering services to the police, probation service, domestic abuse agency workers, the legal profession and judiciary.

Contact: Freephone 0800 970 2070

NHS 111

24-hour health advice and information service over the phone, via website or mobile/smart phone. This service is for urgent but non emergency health care advise

Contact: 111


Refuge provides services for women and children who have experienced violence; protects women by advocating for a strong criminal justice response to perpetrators; and prevents future violence through education, training and awareness-raising.

Contact: Freephone 24-Hour National Domestic Violence Helpline: 0808 2000 247 (Run in partnership between Women’s Aid and Refuge.)


Contact: Two free helplines -

Mens advice line: offfers advice and support for men experiencing domestic violence and abuse - 0800 801 3027

Respect phoneline: Are you hurting the one you love? Choose to stop - 0808 802 4040


A confidential service via phone, email, letter or in person for those feeling anxiety, depression or just feeling low.

Contact: FREEPHONE 116 123


Write: Freepost RSRB-KKBY-CYJK, PO Box 9090, STIRLING, FK8 2SA


365 days a year.

SANEline is a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. They are open 365 days a year from 4.30pm to 10.30pm

Contact: 0300 304 7000.


Shelter gives support, information and legal advice on homelessness and lobbies government and councils for better housing provision.


Freephone for information and advice - 0808 800 4444.

Freephone Shelter's emergency helpline - 0800 1644 660

Solace Women's Aid

Solace Women’s Aid offers free advice and support to women and children in London to build safe and strong lives.

Contact: Call on freephone 0808 802 5565

Survivors UK

Male rape and sexual absue helpline.

Contact: 020 3598 3898 or contact their online chat service, Mon - Fro 10.30am - 9pm and Sat - Sun 10am - 6pm


LGBT helpline and advice - a place for calm words when you need them most.

Contact: 0300 330 0630, 10am-10pm every day


The Silver Line

The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

Contact: 0800 470 8090

The Happy Not Perfect App -

An app, supported by science, that can help you look after your mind through meditation.


Turn2us is a free service that helps people in financial need to access welfare benefits, charitable grants and other financial help.

Contact:You can contact Turn2us via theironline contact form.

Women’s Aid

National charity working to end violence against women and children with a 24-hour helpline.

Contact: Freephone 24 hr National Domestic Violence Helpline - 0808 2000 247 (Run in partnership between Women’s Aid and Refuge.)