Privacy and Cookies

The website is operated by Sapphire Independent Housing Ltd, 1 Holmes Road, London, NW5 3AA.

Sapphire Independent Housing is the Data Controller for the website. This policy includes our cookies policy for the website.

This privacy policy sets out how Sapphire Independent Housing uses and protects any information that you provide when you use this website. We have other comprehensive privacy policies relating to our services, which you should read alongside this. Please also read our Policy Notice and further information on how we will use and protect your personal information.

Sapphire Independent Housing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified, when using this website you can be assured that it will only be used in accordance with this privacy statement.

Sapphire Independent Housing may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes, however we will also issue news stories on our news and events page advises of any updates or changes as well. This policy was last updated on the 26 April 2018.

What we collect online

We collect the following information via our online compliments, complaints, suggestion form and repairs request form:

  • Your name
  • Postal address
  • Contact telephone number
  • Email address
  • Any special needs you may have, e.g. if you have a disability for repairs access

We collect the following information via our online resident satisfaction surveys:

Maintenance and gas inspection surveys:

  • Your name
  • Postal address
  • Email address

Ongoing services and Before you leave surveys:

These surveys are anonymous and therefore we do not ask for your name, specific room number/flat address or contact details. However, we do ask for the following information to allow us to analyse responses:

  • Scheme/block name
  • Ethnicity
  • Gender
  • Age

None of the data that you supply via the contact form will be stored on this website or website CMS.

Note: We may also collect data such as your email address if you decide to contact us by email.

What we do with the information we gather

We require this information to enable us to contact you in regards to a repair/compliment, complaint or suggestion or to enable us to understand any potential trends or patterns in regards to feedback via our satisfaction surveys.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We store all contact data securely and only for the period of time that it is actually needed.

Use of Cookies

What is a Cookie?

The Information Commmissioner's Office (IOC) describe a cookie like this.

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Session Cookie

This site will deploy a single Session Cookie named Wire. This cookie is created by the CMS (Content Management System) and has the sole purpose of carrying out the transmission of a communication over an electronic communications network. This cookie does not need consent from the subscriber or from the user.

Session cookies do not collect information from the user's computer, they typically store information in the form of a session identification that does not personally identify the user. A transient cookie is not stored on your hard drive but is only stored in temporary memory that is erased when the browser is closed.

Tracking Cookies

Sapphire Independent Housing does not use website tracking tools, i.e. we do not use third party tools such as Google Analytics.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

This website’s server

This website is hosted by United Hosting within a UK data centre located just outside London.

Some of the data centre’s more notable security features are as follows:

  • 3m rota-spike security fence and perimeter anti ram barriers
  • Blast proof anti-intruder shielded external windows and doors
  • Proximity access locks on all external and internal doors
  • Interlocked man-trap doors with biometric iris scanners to gain access into data floors
  • Server cabinets have locked doors (no open racks)
  • Perimeter and internal IP CCTV system monitored 24×7
  • 24×7 on-site security guards with static and mobile patrols
  • All on-site personnel are security vetted to BS7858 standard
  • Only authorised security cleared staff are allowed into the facility

Full details of United Hosting’s data centre can be found here.

Controlling your personal information

  • We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you information about third parties, which we think you may find interesting, but only if you tell us that you wish this to happen. We will make it simple for you to change your mind if you wish.
  • You may request details of personal information, which we hold about you, under Data Protection Legislation. If you would like a copy of the information held on you please email us at You have a number of other rights in respect of your data. More information is available here
  • More information on how we use personal information, including the lawful basis we use, to enable us to do that is available via our Privacy Notice and Protecting your personal information pages.
  • If you believe that any information we are holding on you is incorrect or incomplete, please email to as soon as possible. We will prompt;y correct any information found to be incorrect.

Third Party Privacy Policies

Links to third party Privacy Policies.