Resident Consultation Area
Sapphire Independent Housing is committed to working in partnership with all our residents to enable them to genuinely influence what we do.
With this in mind we have created this space for residents to view any policies, procedures and/or other Sapphire Independent Housing documents which we would like your feedback on.
All policies, publications and documents that require reviewing will be sent to our Sapphire resident reading group requesting feedback. If you would like to join the Sapphire reading group mailing list, to receive any draft copies and give your views and feedback please contact email@example.com
Current resident consultation activities:
Residents' Charter consultation
As a resident and user of our service, there are certain things that you can expect from our staff and services. We are therefore proposing to introduce a residents' charter as a guideline for what you should expect. This charter is currently under consultation with our residents and service users to ensure we have included the main elements important to you. Once you have read the residents' charter please complete the consultation survey to give your views.
Resident Satisfaction survey consultation
We are reviewing our current resident satisfaction survey processes and would like your feedback and any suggestions on how you think the processes could be simplified. We have attached a survey processes consultation document that includes a list of all our current surveys as well as our suggestions for simplifying the current process. We would like you to provide your thoughts and comments on the existing surveys and any suggestions on how you think the process could be improved. Please can you send all comments to our resident involvement team at firstname.lastname@example.org
Policy and procedure consultation
Sapphire is currently reviewing all our operational policies and procedures. Over the coming months there will be a number of policies and procedures available, in the Residents’ Consultation area, for residents to comment on.
We are currently in the process of reviewing our anti-social behaviour (ASB) policy. If you would like to provide you feedback on the draft ASB and Harraassment policy please complete our online survey today.
Don't forget to keep an eye out for notifications of upcoming focus groups, on your communal noticeboards and our News and Events page, that may be required for more detailed discussions and feedback on specific policy changes.
If you would like get involved please contact email@example.com