Resident Consultation Area

Sapphire Independent Housing is committed to working in partnership with all our residents to enable them to genuinely influence what we do.

With this in mind we have created this space for residents to view any policies, procedures and/or other Sapphire Independent Housing documents which we would like your feedback on.

All policies, publications and documents that require reviewing will be sent to our Sapphire resident reading group requesting feedback. If you would like to join the Sapphire reading group mailing list, to receive any draft copies and give your views and feedback please contact

Current resident consultation activities:

Policy and procedure consultation

Sapphire is currently reviewing all our operational policies and procedures. Over the coming months there will be a number of policies and procedures available, in the Residents’ Consultation area, for residents to comment on.

We are currently in the process of reviewing our Anti-Social Behaviour (ASB) Policy, our Repairs and Maintenance Policy and our Rechargeable Repairs Policy:

Anti-Social Behaviour (ASB) Policy

If you would like to provide your feedback on the draft ASB and Harraassment policy please complete the relevant online survey today.

Repairs and Maintenance Policy

If you would like to provide your feedback on the draft Repairs and Maintenance Policy please complete the relevant online survey today.

Rechargeable Repairs Policy

If you would like to provide your feedback on the draft Rechargeable Repairs Policy please complete the relevant online survey today.

Don't forget to keep an eye out for notifications of upcoming focus groups, on your communal noticeboards and our News and Events page, that may be required for more detailed discussions and feedback on specific policy changes.

Find out more about our resident reading group and other ways to get involved and view our Resident Involvment Strategy.

If you would like get involved please contact

Feedback on our most recent resident consultation activities:

Residents' Charter consultation

Thank you to everyone who provided feedback on our forthcoming residents' charter. The charter is now in production and we will be publicising it across the Association soon

Gas servicing policy and procedure

The consultation period for our Gas Servicing and Safety Policy is now closed. Thank you to everyone who took the time to feedback their views on this policy. Due to the nature of this policy much of the content is regulated by law and cannot be changed. However, we did receive some very useful feedback on the wording of certain areas of the policy to ensure is it clear and understandable to everyone.

Thank you again for taking the time to review this policy.

Coming Soon...

Feedback from our ASB policy and procedure and Repairs and Maintenance consultations