Welcome to the residents’ section of the Sapphire Independent Housing website

This is a secure area for Sapphire residents only. If you are a Sapphire resident and do not have the password for this area please speak to your Housing Officer, Key Worker or reception staff. You can also contact head office via info@sih.org or on 020 7485 8889.

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Report a repair by phone

If you have an emergency repair please do not report it online. Please contact head office during office hours on 020 7485 8889or speak directly to your reception staff if you are one of our hostel or short-term accommodation residents.

If the emergency repair happens out of office hours or at weekends please ring our out-of-hours number on 020 7372 6633 and we will ensure it is dealt with as soon as possible.

If the problem is a routine one, please call head office on 020 7485 8889 or speak directly to your reception staff if you are one of our hostel or short-term accommodation residents.