Tenant Satisfaction Measures

Tenant Satisfaction Measures (TSMs) are a set of standards introduced by the Regulator of Social Housing in England to assess how well landlords are performing in providing good quality homes and services.

These measures tell us how well we are performing in areas that are important to you, our residents, and cover aspects such as the maintenance of your homes, effectiveness of our services, and your overall satisfaction with Sapphire.

Download the TSM Report

We are pleased to report our latest Tenant Satisfaction Measures which can be downloaded here in our Annual Report for Residents.

View/Download the Report (PDF)

Related: Download the 2025 Complaint Self Assessment.