Publications

The following publications and key policies are available on request from Sapphire Independent Housing Head Office or can be downloaded from below.

• Annual Reports
• Anti-slavey and human trafficking statement
• Benchmarking and best practice
• Key policies and strategies
• Performance
• Privacy Notice
• Protecting your personal information
• Residents' newsletters
• Safeguarding Policy

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Housing Ombudsman Complaint Handling Code self-assessment

In March 2022, the Housing Ombudsman published a new Complaint Handling Code, which supports landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to drive service improvements. Landlords have been asked to self-assess against the Code and publish the results.

Sapphire is committed to compliance with the Code; please click here for our Complaints self-assessment.

Complaints policy

Please see our complaints policy.